Questions+for+Conference+Call+with+Kevin+Meek

MHI 546 – Questions for Kevin 1/30/2012 1. Can you please discuss the current state in more detail? a. How does communication take place today? b. Who sends the physician a page? c. What happens if a physician doesn’t respond to the page? What is the escalation process/timeframe? 2. How is Mercy Gilbert/Dignity Health (formerly known as CHW) measuring patient satisfaction today? 3. What is the desired outcome from improving physician/staff communication? 4. Is the improvement on physician/staff communication a priority for Dignity Health leadership? 5. How is Mercy Gilbert/Dignity Health measuring physician satisfaction today? 6. Does Mercy Gilbert have their own IT department or are IT services provided through Dignity Health? 7. How would digital communication become a part of the patient medical record? Can it be written as a digital order? 8. May we have access to the following:
 * If yes, is it a budgeted project?
 * If yes, what data has been collected, requirements defined, etc?
 * If no, why not?
 * Items:
 * Medical Staff Rules & Bylaws
 * A copy of the policy on Physician Orders

With any previous situations related to communication with HIPPA violations, what was the course of action & resources utilized? how projects have traditionally moved forward, etc)?
 * People:
 * IT
 * Physician & nursing staff
 * Risk, compliance or legal department
 * Are any other providers or staff who would be available to join our weekly conference call when questions concerning (culture, state of hospital,

9. When do you anticipate that a small group of us can make an “on-site” visit?

10. How can we utilize technology to establish relationships with staff at Mercy Gilbert? MHI 546 – Questions for Kevin 1/30/2012 1. Can you please discuss the current state in more detail? a. How does communication take place today? b. Who sends the physician a page? c. What happens if a physician doesn’t respond to the page? What is the escalation process/timeframe? 2. How is Mercy Gilbert/Dignity Health (formerly known as CHW) measuring patient satisfaction today? 3. What is the desired outcome from improving physician/staff communication? 4. Is the improvement on physician/staff communication a priority for Dignity Health leadership?